Please be mindful when purchasing Maze Grass artificial grass; as our artificial grass is custom cut and bespoke to your specifications your purchase is not covered by the Consumer Contracts Regulations and therefore not returnable for exchange or refund. However, if your order has not yet been made to specification we will refund your order subject to any restocking and admin fees. Please contact us as soon as possible at [email protected] if you wish to cancel your order.
If upon delivery you find that your artificial grass is faulty or is not the product you ordered please contact Maze Grass as soon as possible via [email protected] – you may be asked to provide photographic evidence of any faults/issues via email. Please have the artificial grass ready for collection, returned to us in its original and unused condition (ideally in its original packaging), along with the delivery note (as proof of purchase) within 7 working days of delivery, we will offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please note that products may have a slight colour variance due to the product being manufactured in batches and this is not a fault.
If you simply decide that you do not want any item which we have delivered on the condition that this has not been custom cut, then provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund. Any delivery costs incurred by ourselves and re-stocking fees of usually around GBP60 will be deducted from ALL refunds. All unwanted goods will also be subject to a handling charge, usually around GBP60.
Please return unwanted goods to:
MazeGrass, Unit 15 Norbury Court, City Works, Openshaw, Mcr M112NB
This guarantee is in addition to and does not affect your statutory rights. If you send the item to us, we will endeavor to send you a replacement or refund your payment, within 14 days.